The terms and conditions of purchase of www.com-forsa.com regulate the operation of trade and the purchase procedure of users, being binding. At the time of purchase, the user will declare to have read and understood these rules that will regulate the contract of sale of goods and / or services. The use of this shop is subject to the Conditions of Use, Data Policy and Data Protection, the content of the Conditions of Purchase being compatible with the aforementioned Conditions.
The conditions of purchase of www.com-forsa.com have been drawn up by its staff team, and their total or partial reproduction in other e-commerce shops is prohibited.
1 Prices
The prices of the products offered by www.com-forsa.com are indicated next to these products, and we reserve the right to modify these prices without prior notice. The price does not include VAT, transport costs, taxes or other additional charges. www.com-forsa.com may offer its customers offers or variations in the final price of the product when it deems appropriate.
Prices are subject to change without notice depending on the magnitude of fluctuations in the value of raw materials (mainly gold and silver).
2 Orders
Once you have filled in your basket and confirmed your order, you will receive a confirmation by e-mail.
If we have all the products in stock, your order will be available within 24-48 hours. It will be dispatched the same day or the following day at the latest, depending on the time of making the order and the number of references. In the event of stock shortages on any item, we will always contact the customer to ask if they wish to wait for this item or if they wish to receive the order without that item.
To register as a professional customer, the minimum initial order is 50€.
Your order will be saved in your file so that you can repeat it or take it into account for future purchases.
3 Shipping and Delivery
COM-FORSA works with different delivery enterprises (DHL, ASIGNA, MRW, ENVIALIA AND GLOVO) for their national and international shipments.

SHIPPING COSTS FOR MAINLAND SPAIN AND PORTUGAL:

ENVIALIA: 4,00€ (excluding VAT)
FREE shipping for orders over 60€ excluding VAT.
*This service is not valid for shipments to PORTUGAL.

PAACK (24H)*: 4,70€ (excluding VAT)
FREE shipping for orders over 80€ excluding VAT.
*GUARANTEED delivery within 24h and selection of time slot for delivery.

MRW: 5,50€ (excluding VAT)
FREE shipping for orders over 90€ excluding VAT

BALEARIC ISLANDS

MRW: 10,00€ (excluding VAT) SHIPPED BY AIR
FREE shipping for orders over 100€ excluding VAT.

SHIPPING COSTS EU

All deliveries to the European Union are made by the transport agency DHL. Due to the strong increases we are experiencing in recent months, our shipping policies have also undergone changes.

Shipments will be classified in 3 bands depending on the total amount of the purchase. In this way, in the intermediate band, the company will always assume an extra shipping cost to facilitate the purchase to our customers.

DUA EXEMPT COUNTRIES

Andorra DHL: 16,95€ (excluding VAT)
FREE shipping for orders over 180€ excluding VAT, customs costs are included in the shipping costs.

France, Belgium, Luxembourg, Germany, Italy, The Netherlands, Monaco, Vatican City DHL:

Orders up to 100€ (excl. VAT): 14.50€ (excl. VAT)
Orders between 101€ and 179€ (excl. VAT): 9.95€ (excl. VAT)
FREE shipping for orders over 180€ excluding VAT.
Austria, Denmark, Ireland, Greece, Finland, Sweden, Bulgaria, Cyprus, Croatia, Slovakia, Slovenia, Estonia, Hungary, Romania, Czech Republic, Latvia, Lithuania, Malta, Poland DHL.

Orders up to 100€ (excl. VAT): 15.18€ (excl. VAT)
Orders between 101€ and 179€ (excl. VAT): 9.95€ (excl. VAT)
FREE shipping for orders over 180€ excluding VAT.
COUNTRIES WITH DUA OBLIGATION
(the shipping cost already includes the DUA fee. DUA price 10€)

United Kingdom, Norway, Liechtenstein, San Marino, Albania, Bosnia - Herzegovina, Macedonia, Rep. of Montenegro, Serbia, Belarus, Iceland, Ukraine, Gibraltar DHL. 16,96 (excluding VAT)

Orders up to 150€ (excl. VAT): 30.20€ (excl. VAT)
Orders between 151€ and 299€ (excl. VAT): 19.95€ (excl. VAT)
FREE shipping for orders over 300€ excluding VAT.

REST OF THE WORLD COSTS

All deliveries to the rest of the world are made via DHL (the cost and customs clearance will have to be paid at destination).

UNITED STATES & CANADA DHL
The cost and customs clearance will have to be paid at destination.

Orders up to 150€ (excl. VAT): 30.93€ (excl. VAT)
Orders between 151€ and 349€ (excl. VAT): 19.95€ (excl. VAT)
FREE shipping for orders over 350€ excluding VAT.
Australia, Argentina, Bahamas, Barbados, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Guyana, French Guiana, Honduras, Mexico, Martinique, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela DHL: 20,95€ (excluding VAT)
The cost and customs clearance will have to be paid at destination.

Orders up to 150€ (excl. VAT): 34.08€ (excl. VAT)
Orders between 151€ and 349€ (excl. VAT): 19.95€ (excl. VAT)
FREE shipping for orders over 350€ excluding VAT.
SHIPMENT CONDITIONS
The transport company will come a total of 2 times to deliver the package, in case of absence on both occasions the package will be sent to the nearest delegation to the postal code of shipment, having the customer to come to pick it up.
If you wish the parcel to be sent again, you will have to pay the shipping costs again so that the parcel can be re-delivered to the delivery address.
If we contact the customer to report an incident and no communication with him for more than 3 days, the package will be returned to our facilities and the customer will have to pay the costs incurred.
Except for the transport company PAACK, where you can select the delivery time, the rest of the transport companies deliver throughout the day and on working days. If you need your order at a specific time, please select your delivery with PAACK, otherwise please note that you will always have to provide an address where the package can be received at any time.
If we have stock of all the products you order, you will be able to receive your order 24/48h (working days) after receiving an email with the tracking number and confirming that your order has been shipped.
Your order may leave our warehouse on the same day, depending on the time of the order and the volume of products ordered.
All shipments to the Canary Islands, Ceuta, Melilla, Switzerland and International will be sent by DHL and ASIGNA courier companies.
If customs retain the package, the recipient will have to pay the handling costs. This condition is accepted at the time of purchase. In those cases, in which the package has arrived at destination and the customer refuses the customs and handling payment, this amount will be deducted from the return of the product.
In no case Com-Forsa will be responsible for the payment of customs clearance or the taxes derived from them.
4. Transport incidents
The goods always travel insured. Upon receipt of the goods by the customer, if you notice any type of misuse or damage to the packaging and/or goods in the package/envelope, it is essential, for the purposes of possible claims against the transport agency, to note this circumstance on the carrier's delivery note.
This incident must be communicated by fax, telephone call or e-mail within a maximum period of 24 hours. If these conditions are not met, www.com-forsa.com will not assume any responsibility for the goods. Once the delivery note has been signed and the customer has given his agreement, it will be understood that the delivery has been accepted, which implies the waiver of any type of claim with respect to the goods received.
5. Payments
Once you have made the payment, you can use the payment method of your choice. The accepted methods of payment are Visa, Cash on Delivery, Bank Transfer and physical payment (in the case of in-store collection).
In case there is not enough stock and you have made a payment, the refund will be made as soon as possible by the same means.
In case of bank transfer, the user will be able to make payments via bank transfer to the following account:
Santander: ES62 0030 8110 2600 0230 6271 Account holder: Co. Com-Forsa, S.L.
Bankinter ES29 0128 0028 2205 0000 1775 swift BKBKESMMXXX Account holder: Co. Com-Forsa, S.L.
To speed up the processing of the order, it is advisable to send an e-mail to pedidos@com-forsa.com indicating that the transfer has been made and attaching, if possible, the transfer receipt. In case of making the transfer via electronic banking, it is also valid the copy of the screen where the satisfactory result of the operation appears (you can copy the screen with the button "Print Screen" located in the upper right corner of your keyboard and pasting ("Control + V") in any Word, Excel, PowerPoint document or in the same body of the e-mail message.
The user has a maximum period of 10 calendar days from the date of the order to make the payment by bank transfer. Failure to do so will result in the cancellation of the order.
In the case of cash on delivery, the user may choose the preferred means of transport between Seur or Correos.
6 Returns
Check your order as soon as you receive it. If you notice any broken parts, please notify us as soon as possible indicating the damage observed in order to proceed to a quick solution.
Please contact us indicating the damage, the order number and the references affected. If we do not have the product in stock, we will notify you as soon as possible so that, if necessary, we can pay you for it.
If you have received your order with the wrong product, please contact us as soon as possible indicating the invoice number and a brief description of the error (references, quantities, etc...).
If after receiving your order, you wish to return part or all of it, please contact us indicating the details of the purchase. Remember that you have 15 days after receipt of the order to inform us of your decision. After this period no returns will be accepted.
7 Actual size of the pieces
The photographs of the pieces are in the maximum possible size for an optimal visualization and an optimal understanding of their characteristics. If there are different sizes of the same piece, Com-Forsa will try to inform the real sizes of the piece. However, since this website is intended for professionals familiar with the products, Com-Forsa is not responsible for possible claims for this concept. In case you need more information about the products, you can send your questions to the e-mail address comercial@com-forsa.com.
8 Data Protection
General:
Co. Com-Forsa, S.L. expressly guarantees that the data you provide will be kept absolutely confidential.
Processing of your personal data
In order to process your order and to assign the reproduction rights of the images to our customers, we require you to provide us with certain personal data such as company name, VAT number, name and surname, address, telephone and e-mail, which are processed by computer. You expressly authorise us to store these data in our customer database for internal use. In accordance with the provisions of Organic Law 15/99 of 13 December 1999 on the Protection of Personal Data and its implementing regulations, you may, at any time, access, modify or request that we delete your personal information from our database through our website or by sending an e-mail to pedidos@com-forsa.com. The processing and management of this data complies with the provisions of Royal Decree 994/1999, of 11 June, which approves the regulation of security measures for automated files containing personal data. Co. Com-Forsa, S.L. does not, under any circumstances, sell information about its customers to third parties nor will it pass on any of their data.
Credit card data
Co. Com-Forsa, S.L. never receives your credit card details, these are sent directly to La Caixa, who processes the payment and notifies us of the transaction.
Security
Co. Com-Forsa, S.L. takes all necessary measures to protect the confidentiality of your personal information.
9 Professional use
Both in its shops and on this website, Com-Forsa carries out its commercial work ONLY with PROFESSIONALS from different business sectors. The use of this website is reserved exclusively for this purpose.
The products on this website are not for sale to the final consumer. It is strictly forbidden to use this website for such use.
In case of detecting any irregularity in this respect, Com-Forsa reserves the right to cancel the commercial relationship with the clients registered in our systems and/or web.

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