Yes, you do. We need you to register in order to get your billing data. Com-Forsa just sell to proffesionals, and If you do not complete this step, you will not be able to see our prices and offers. Once you have registered, you will enjoy advantages like saving your wish list, see what articles are not available and even get notified when they are back in stock.
What the advantages of the online shopping?
In addition to have a fast and easy access to our catalog from anywhere, you will also be able to see and enjoy our special offers, discounts, novelties and exclusive collections only available in our online shop
What are loyalty points?
Loyalty points are discounts points you accumulate with every purchase in our online shop. Every time you place an order, you will obtain 1% of the taxable amount of the invoice. It means if you place an order of 150€ (HT), you will accumulate 1.5€ for your next purchase.
Where can I find my loyalty points?
Your loyalty points will be collected in your account, inside the section “My Vouchers”. They will be visible 72h after you order has ben sent.
How can I redeem my loyalty points?
To redeem your loyalty points first you will have to create a voucher in the section “My loyalty points”, click on “convert my loyalty points into a voucher”. To redeem your voucher you will have to copy the code and paste it before finishing your purchase so it will apply to your cart.
Can I use my loyalty points in the bricks-and-mortar store?
No you cannot. Loyalty points can only be used in the online shop.
Can I buy from anywhere?
Yes, you can buy from any part of the world. Com-forsa ships worlwide. If you need further information about the shipping cost, please contac us at: export@com-forsa.com.
Is there a mínimum purchase?
Yes, there is. Com-forsa is a company aimed to sell findings and componets exclusively to proffesionals. That is why the first time you will have to place an order with us it wil have to be over 50€ (before taxes). Remember! This will be required just for your first purchase. If I am not a proffesional, can I still buy on the online shop or in the bricks-and-mortar store? Our apologies, but you cannot. Com-forsa is a company that sells exclusively to proffesionals. If you are interested on our products please contact us at soporte@com-forsa.com and we will provide you, previous authorization, the contact of our clients so you can buy them.
Can I change the delivery adress from the one I normally use?
You decide the delivery adress. For example, if you go on holiday and the inspiration suddenly comes, we can send you the order to your holiday destination. Please remember to change your delivery adress during your purchase.
How do I make sure my order has been confirmed?
Every time you place an order in our website, we will send you two emails. In the first one we will confirm that your order has been properly received. In the second one we will confirm that your parcel has been sent and you will receive the tracking number of your parcel and the company in charge of its delivery. If you do not receive any of these notifications, please contac us at soporte@com-forsa.com or call us at +34 91 522 92 42 (from Monday to Friday, from 09.00 am to 18.00 pm) We will contact you asap to offer you a solution
What are the delivery times?
Once you have received the email confirming you parcel has been sent, you will receive your order within a maximum period of 24/48h. If there was any problem with the delivery, please please contac us at soporte@com-forsa.com or call us at +34 91 522 92 42 (from Monday to Friday, from 09.00 am to 18.00 pm) We will contact you asap to offer you a solution.
Which company is in charge of the delivery of my order?
Depending Depending on the destination of your order and the payment method, the following courier companies can deliver your package: ENVIALIA, MRW, CORREOS and DHL.
Is the product I am buying the same one I can see in the picture?
All pictures apearing in Com-Forsa.Com correspond closely to the products, although it must be taken into account that the pictures are taken in hight definition to reflect all the details of our jewels. In some occasions you might find small differences in the color or the details, it depends on the monitor from which you are looking our site.
What do I have to do if I want to give back one ítem?
If you want to return some ítem, please contact our Customer Service at comercial@com-forsa.com our call us at +34 91 522 92 42 (from Monday to Friday, from 09.00 am to 18.00 pm). We will contact you back asap to tell you how to proceed.
What is the máximum period I have to return an ítem?
You have 14 calendar days after the delivery of the product, as indicated in Consolidated Draft of the Spanish General Law for the Protection of Consumers and Users (Texto Refundido de la Ley General para la Defensa de los Consumidores y Usuarios). Those products that has been manipulated and which do not maitain their original state, like personnalized products, threads and cords that have been cut to lenght, cannot be RETURNED OR CHANGED. If the return of the ítem is not due to a defect of the product, Com-Forsa will not take charge of the shipping cost. If you need any further information about our Return Policy, please click here. (CG)
What do I have to do if I want to change an item?
If you want to change an item, please contact our Customer Service at comercial@com-forsa.com or call us at: please contact our Customer Service at comercial@com-forsa.com our call us at +34 91 522 92 42 (from Monday to Friday, from 09.00 am to 18.00 pm). We will contact you back asap to tell you how to proceed.
What is the maximum period I have to change an item?
You have 14 calendar days to change an item for another of the same price or higher paying the difference. Conversely, if the product is of a lower value, you will get a refund by the same payment method you have used, as long as the quantity is equal or superior to 10€, otherwise you will receive a voucher without expiry date for your next purchase. Those products that has been manipulated and which do not maitain their original state, like personnalized products, threads and cords that have been cut to lenght, cannot be RETURNED OR CHANGED. If the return of the ítem is not due to a defect of the product, Com-Forsa will not take charge of the shipping cost. If you need any further information about our Return Policy, please click here. (CG)
What should I do if I get a faulty item?
Si quieres realizar un cambio de producto debes ponerte en contacto con nuestro departamento de Atención al Cliente enviándonos un correo electrónico a: comercial@com-forsa.com com o contacta con nosotros a través de nuestro teléfono: +34 91 522 92 42 (de lunes a viernes 09.30 a 18.30h). Nos pondremos en contacto contigo para indicarte como debes realizarlo.
¿Cuánto tiempo tengo para realizar un cambio del producto?
If, exceptionally, the item you have bought in Com-Forsa has any defect, please contac our Customer Service at comercial@com-forsa.com our call us at +34 91 522 92 42 (from Monday to Friday, from 09.00 am to 18.00 pm). We will contact you back asap to tell you how to proceed.
What should I do if I get an item that I have not ordered?
If, exceptionally, the item you have received does not correspond with the one you had ordered, please contact our Customer Service at comercial@com-forsa.com our call us at +34 91 522 92 42 (from Monday to Friday, from 09.00 am to 18.00 pm). We will contact you back asap to tell you how to proceed.
